Frequently Asked Questions
So how does it work?
You pay a fee to rent items for the day (morning to evening). After you tell us what you want to reserve, we will send you an e-sign rental agreement which you can fill out online. We then send an invoice and you pay a 50% deposit to hold your rentals. On your event day, we bring what you rented, set it up, and then come back and pick it up later.
Is there a minimum order?
Yes. Minimum orders are as follows:
Our current minimum rental is $500. However, we reserve the right to change this without notice, and it may be higher on peak days or waived on others. Please contact us for the requirements for your particular date.
Do you offer packages?
Please visit the Pricing page for current offers.
If you don't see something you like there, please contact us with the date, time, location of your event, and which games you are interested in, and we will send you a quote for a customized package.
Are there other fees?
Unless delivery is included in the package price, orders will be assessed distance charges depending on distance and difficulty, beginning at $100 for parts of Burke and Fairfax Station, and increasing based on distance and difficulty.
Occasionally other fees may apply for:
Pick-up after 10:00 pm or after dark if the games are not in a well-lit area
Set-up area not easily accessible by vehicle or involving stairs, elevators, a loading dock, difficult terrain or anything else that would make delivery more time-consuming
Less than 1 hour available for set-up time or break-down time
Custom design or color requests
I can buy the games for that!
We promise that you cannot buy any of our games for the rental price. Some can't be purchased at all. You *might* be able to buy similar games or unfinished pieces for the rental price plus distance charges, but remember that our total price includes accessories, transporting the games to and from your venue, setting them up, packing them all back up at the end of the night, and then cleaning and repairing them. Setting up games usually involves carrying heavy items around a field in 100+ degrees, hammering stakes into the dirt, and then later crawling around under bushes in the dark looking for game pieces. This isn't what you want to be doing on your wedding day! We think you'll find the cost well worth the enjoyment and peace of mind you'll get from letting us do all that work for you.
Do you allow pick-up?
We do not offer pick-up at this time.
Do you allow overnight rentals?
Rentals are for delivery and pick-up on the same day. Under no circumstances will games be left outside overnight.
Can your games be used indoors?
Most of our games can be used indoors. Please let us know if you plan to use them this way so that we can provide appropriate equipment for indoor use. Some games may damage certain flooring. Obviously, Badminton and Croquet cannot be used indoors. Please check with your venue to ensure that equipment is permitted.
What is your rain policy?
We live in a wet part of the country. Rain happens - a lot. If you are having an outdoor wedding, you have probably made preparations for that possibility. Most of our clients have a good rain plan in place that includes the games. After all, there is no reason why your guests can't have just as much fun if it rains! We suggest either making room for them under a tent, if you have tents, or putting them inside. We will be happy to help you figure out where they will work best. But please understand that we cannot leave our games exposed in the rain or if there is a significant chance of rain at any point during the day of your event.
If you don't have room for your games inside anywhere, we also offer the option of substituting a display of table games, such as board games, chess, checkers, etc. These arrangements need to be made 2 days in advance. We can't make a last-minute substitution or rain plan, because we will not have the equipment with us unless it was ordered in advance.
What is your refund policy?
When you reserve your games, you pay a 50% deposit. That deposit holds your games for you and is refundable for cancellation for any reason up until 3 weeks before your event, minus a processing fee. We cannot offer refunds with less than 3 weeks notice.
What do my games come with?
Our games come with everything you need to play the game. Accessories shown in photos may carry additional charges. See the individual game page for what each rental level includes. For full-styling packages, you can either choose your accessories or we can choose for you. Examples of game set-ups can be seen on the GAMES page, but these are only examples and your set-up may look different. Set-ups vary slightly from event to event. We select them based on your venue, the combination of games you have reserved, and our current inventory.
Are you LGBTQ friendly?
Absolutely. We are friendly people.